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Live AI Masterclass LIVE for BPO Managers & Business Leaders

DON'T Sign Up For This Masterclass...

...unless you are ready to replace outdated BPO workflows with live, automated AI systems.

Makesh Sankaran, Founder of Yukti.AI
Makesh Sankaran
Founder & Head Trainer, Yukti.AI
★★★★★
Rated 4.9 stars by
500+ attendees
Date
19th August
Time
7:00 PM IST
Language
English + Hindi
Live
On Zoom
Attend Live
Join the AI Masterclass!
Launching at ₹299 for now, but the price is expected to rise soon.
Includes full access to the LIVE session + practical demos + Q&A
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Loved by BPO managers

What past participants say.

★★★★★ 4.9 / 5 · 500+ managers trained
★★★★★

"Watched the demos live and copied the exact prompts. Rebuilt my daily MIS by the next morning."

PV
Priya Venkatesan
Ops Manager, Voice BPO · Bangalore
★★★★★

"Makesh doesn't sell theory. Every demo was something I could apply on my next call review."

RK
Rohan Kulkarni
QA Head, Collections · Pune
★★★★★

"60 minutes gave me more practical AI ideas than 6 months of reading LinkedIn posts."

AM
Anjali Menon
Training Manager, Banking BPO · Chennai
★★★★★

"Clear, no jargon, directly actionable. Best AI session for BPO leaders I've attended."

SJ
Sandeep Jaiswal
Business Head, CX · Gurgaon
★★★★★

"I came in skeptical about AI hype. Left with three workflows my team started using the same week."

NR
Nikhil Rao
Senior Ops Manager · Hyderabad
★★★★★

"The escalation analysis demo alone paid for the session. Saved my QA team hours every week."

DS
Divya Sharma
QA Lead, Contact Centre · Delhi NCR
★★★★★

"Watched the demos live and copied the exact prompts. Rebuilt my daily MIS by the next morning."

PV
Priya Venkatesan
Ops Manager, Voice BPO · Bangalore
★★★★★

"Makesh doesn't sell theory. Every demo was something I could apply on my next call review."

RK
Rohan Kulkarni
QA Head, Collections · Pune
★★★★★

"60 minutes gave me more practical AI ideas than 6 months of reading LinkedIn posts."

AM
Anjali Menon
Training Manager, Banking BPO · Chennai
★★★★★

"Clear, no jargon, directly actionable. Best AI session for BPO leaders I've attended."

SJ
Sandeep Jaiswal
Business Head, CX · Gurgaon
★★★★★

"I came in skeptical about AI hype. Left with three workflows my team started using the same week."

NR
Nikhil Rao
Senior Ops Manager · Hyderabad
★★★★★

"The escalation analysis demo alone paid for the session. Saved my QA team hours every week."

DS
Divya Sharma
QA Lead, Contact Centre · Delhi NCR
Meet Your Instructor

The person leading this session.

Makesh Sankaran, Founder of Yukti.AI

Makesh Sankaran

Founder & Head Trainer, Yukti.AI

A BPO and operations veteran with 20+ years of hands-on experience running teams across contact centres, quality, training, and enterprise operations. He has led multi-thousand-seat programs at global BPOs and consulted with organizations on operational transformation.

Makesh built Yukti.AI on one principle: AI training must speak the language of business, not code. Every session he runs is rooted in real problems managers deal with on Monday morning, not slide-deck theory.

"AI isn't going to replace managers. But managers who know how to work with AI will replace those who don't. This session shows you exactly where to start."
20+ Years in BPO/Ops
500+ Managers Trained
40+ Organizations
Why Attend

THIS IS NOT ANOTHER BORING WEBINAR

Gain actionable AI workflows, live demos, and plug-and-play strategies you can implement with your team by next week.

What Happens Live

Your 60 minutes, mapped out.

Click any block to see what we'll cover in that segment.

7:00 PM

Welcome & The AI Landscape Today +

A 10-minute grounding on where AI actually stands in the BPO industry in 2026, separating hype from what's really deployed. You'll leave with a clear mental map of Machine Learning, Generative AI, and Agentic AI, and where each one fits.
7:10 PM

How Leading Organizations Are Adopting AI +

Real case studies of how the top BPOs and captive centres are rolling out AI today. We'll cover the two adoption models, Organization-led AI vs Manager-led AI, and why the second one is exploding among frontline leaders.
7:20 PM

Live Demo #1: Governance & Operational Reviews +

Watch AI generate a governance review deck from raw operational data in under two minutes. You'll see the exact prompt, the data setup, and the finished output, ready to walk into any leadership review.
7:30 PM

Live Demo #2: Customer Escalation Analysis +

AI reads a raw customer escalation call transcript, identifies root cause, recommends coaching for the agent, and drafts a customer response, live. This one workflow alone saves a QA leader 4 to 6 hours a week.
7:40 PM

Live Demo #3: MIS Summary & Insight Generation +

From messy MIS dumps to a leadership-ready summary with insights, in one click. See the exact prompt and workflow you can copy for your own daily/weekly reporting.
7:50 PM

Practical Frameworks & Live Q&A +

The frameworks to remember: how to spot an AI opportunity in your team, how to pilot one workflow without disrupting operations, and how to lead confidently in an AI-driven workplace. Followed by a live Q&A. Bring your specific situation.
What You'll Learn

Practical takeaways you can use on Monday.

How AI is transforming BPO careers and leadership
The evolution from Machine Learning to Generative AI and Agentic AI
Why AI adoption is happening faster than any previous technology wave
How leading organizations are implementing AI today
The two paths of AI adoption
Path 1
Organization-led AI
Path 2
Manager-led AI
Practical AI tools and workflows that managers can use immediately
How to remain relevant and lead confidently in an AI-driven workplace
Live AI Demonstrations

See AI solve real managerial challenges.

Watch live demonstrations of AI applied to the exact problems you deal with every week.

01 Governance & Operational Reviews Live Demo
02 Customer Escalation Analysis Live Demo
03 MIS Summary & Insight Generation Live Demo
Who Should Attend

Built for managers across BPO functions.

This masterclass is designed for professionals working in:

BPOs & Contact Centres Operations Customer Experience Shared Services Quality Assurance Workforce Management MIS Training Sales & Collections Business Leadership

Whether you're an Assistant Manager, Manager, Senior Manager, Operations Leader, or Business Head, you'll leave with practical knowledge that you can start applying immediately.

Why Yukti.AI

Practical AI. Real Results.

Yukti.AI was built on one simple belief: AI should solve business problems, not create more complexity.

Unlike technical AI courses that focus on coding or theory, Yukti.AI helps professionals and organizations understand, adopt, and implement AI in real business environments.

Our focus is on practical AI applications that improve productivity, streamline operations, enhance decision-making, and prepare managers for the future of work.

Stay Relevant. Stay Ahead. The future of BPO leadership belongs to professionals who know how to work with AI, not compete against it.

If you want to improve your team's productivity, make smarter decisions, and future-proof your career, this masterclass is the perfect place to start.

Reserve Your Seat

Limited seats. Interactive by design.

Seats are limited to ensure an interactive learning experience. Register today to secure your spot.

📅
19 Aug, Wed
Date
🕔
7:00 PM IST
Time
💻
Zoom
Format
🎟️
₹299
Fee
₹299 ₹599 50% Off
Secure payment · Razorpay · Instant Zoom link on registration
Questions? Email hello@yukti.ai